Frequently Asked Questions
About Our Products
Q: Are your products genuine?
A: Yes. Every product we sell is a genuine original from the manufacturer, sourced through legitimate parallel import channels.
Q: What is parallel import?
A: Parallel import (also known as grey market) means products imported through unauthorised but legal channels — bypassing the manufacturer's official regional distributor. Products are genuine but may be configured for a different market (frequency bands, plug types, language settings) and may not carry the manufacturer's regional warranty.
Q: Do products come with a warranty?
A: Yes — we provide a 90-day store warranty covering manufacturing defects. The original manufacturer warranty (Starlink, DJI, etc.) may not be honoured in your region for parallel imports.
Ordering & Payment
Q: What payment methods do you accept?
A: Credit / debit cards, Apple Pay, Google Pay at checkout. For B2B orders above HKD 20,000, we also accept bank transfer / wire payment.
Q: Do you offer B2B / wholesale pricing?
A: Yes. See our Wholesale & B2B Inquiries page for details.
Q: Can I cancel my order?
A: Yes, before it ships. Email hinnns931130@gmail.com with your order number as soon as possible. Once shipped, our Return & Refund Policy applies.
Shipping & Delivery
Q: Where do you ship from?
A: All orders ship from our Kwun Tong, Hong Kong warehouse.
Q: How long does delivery take?
A: Hong Kong: 1–3 business days. Asia-Pacific: 5–10 business days. Rest of world: 7–21 business days.
Q: Will I be charged customs / import duties?
A: Possibly. International shipments may be subject to import taxes and customs fees imposed by your destination country — these are the buyer's responsibility.
Q: Can you ship to my country?
A: We ship worldwide subject to local import regulations. Certain products (drones, satellite equipment) may be restricted in some jurisdictions — please verify local laws before ordering.
Returns & Warranty
Q: What is your return policy?
A: Unused items in original packaging can be returned within 14 days of delivery. See our full Return & Refund Policy in the footer.
Q: What if my product is defective?
A: Contact us within 90 days at hinnns931130@gmail.com with your order number, defect description, and photos/video. We'll assess and arrange repair, replacement, or refund.
Q: Who pays for return shipping?
A: Customer for change-of-mind returns; Zentra Tech for defective items.
Regulatory & Legal
Q: Do I need a licence to operate a drone / satellite terminal?
A: In many countries, yes. Drones and satellite communication devices are typically regulated. It is your responsibility to comply with all applicable laws in your jurisdiction.
Q: Are you an authorised Starlink / DJI dealer?
A: No. We are not affiliated with or authorised by any of the manufacturers whose products we sell. We are an independent parallel import reseller.
Still Have Questions?
Email us at hinnns931130@gmail.com or WhatsApp +852 9461 7774. We respond within 1 business day.