運送政策
Shipping Policy
Last updated: July 2026
Shipping Origin
All orders are dispatched from our warehouse in Kwun Tong, Kowloon, Hong Kong SAR.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. For large or custom B2B orders, processing may take up to 5 business days. We will notify you by email if there is any delay.
Shipping Zones & Estimated Delivery Times
- Hong Kong: 1–3 business days (local courier)
- Asia-Pacific (Mainland China, Taiwan, Macau, Singapore, Japan, Korea, Southeast Asia, Australia, New Zealand): 5–10 business days
- Rest of World (Europe, North America, Middle East, Africa): 7–21 business days depending on destination
Delivery times are estimates only and are not guaranteed. Delays due to customs inspection or local carrier conditions may occur.
Shipping Carriers
We ship via internationally recognised carriers including SF Express, DHL, FedEx, and local couriers as appropriate for the destination.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are entirely the buyer's responsibility and are not included in our shipping charges. We are not responsible for delays caused by customs authorities.
Tracking
A tracking number will be provided by email once your order is dispatched. You can track your shipment through our carrier's website.
Shipping Rates
Shipping rates are calculated at checkout based on product weight, dimensions, and destination. Free shipping may be available for qualifying orders — see the checkout for current promotions.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at hinnns931130@gmail.com. We will work with the carrier to investigate and resolve the issue.
Contact
Zentra Tech Limited
171 Wai Yip Street, Unit 623, Kwun Tong, Kowloon, Hong Kong SAR
Email: hinnns931130@gmail.com