退款政策

Return & Refund Policy

Last updated: July 2026

This Return & Refund Policy applies to all purchases made through Zentra Tech Limited ("we", "us", "our") at zentra-tech-limited.myshopify.com.

Important Notice — Parallel Import Products

All products sold by Zentra Tech Limited are sourced through legitimate parallel import channels. Products may not include a manufacturer's warranty from the original brand (Starlink/SpaceX, DJI, or other OEM brands). Zentra Tech Limited provides its own store warranty in place of any manufacturer warranty. Please read the warranty terms carefully before purchasing.

Return Eligibility

We accept returns within 14 days of delivery, subject to the following conditions:

  • Item must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation email) must be provided.
  • Item must not be on the non-returnable list below.

Non-Returnable Items

  • Items that have been activated, registered, or used.
  • Items with tampered or removed serial numbers.
  • Software, digital licenses, or activation codes.
  • Custom-configured or special-order items.
  • Items damaged due to misuse, accident, or unauthorized modification.

Store Warranty

Zentra Tech Limited provides a 90-day store warranty on all products, covering manufacturing defects present at the time of purchase. This warranty does not cover:

  • Physical damage, water damage, or accidental damage.
  • Normal wear and tear.
  • Damage caused by unauthorized repairs or modifications.

To make a warranty claim, contact us at hinnns931130@gmail.com with your order number and photos/video of the defect.

How to Initiate a Return

  1. Email hinnns931130@gmail.com with your order number and reason for return.
  2. We will respond within 2 business days with return instructions.
  3. Ship the item to our Kwun Tong, Hong Kong address as instructed.
  4. Return shipping costs are the customer's responsibility unless the item is defective.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original payment method. Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

Contact

Zentra Tech Limited
171 Wai Yip Street, Unit 623, Kwun Tong, Kowloon, Hong Kong SAR
Email: hinnns931130@gmail.com